Return & Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or exchange within 30 days of delivery.

Return Eligibility

To be eligible for a return or exchange, the item must be:

• Returned within 30 days of delivery.
• Unused, unwashed, and undamaged.
• In its original condition and packaging.
• Clean and suitable for resale.
• Complete with all included parts, accessories, straps, storage bags, or tags, if applicable.

Items that are used, damaged, stained, altered, missing parts, or not in resalable condition may not be accepted.

How to Start a Return

Before sending any item back, please contact our customer service team first.

Email: support@explore-land.com
Customer Service Hours: Monday–Friday, 9:00am–5:00pm EST

Please include:

• Your order number.
• The item you would like to return or exchange.
• The reason for the return.
• Photos if the item is damaged, defective, or incorrect.

We will review your request and provide return instructions.

Return Address

After your return request is approved, please send the item to:

Explore Land Returns
401 N Tryon St
Charlotte, North Carolina 28202
United States

Please do not send returns without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service. We are not responsible for returned packages that are lost in transit.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund is approved.

If approved, your refund will be issued to the original payment method. Please allow several business days for the refund to appear on your statement, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you ordered the wrong size or would like a different item, please contact us within 30 days of delivery. We will help you arrange an exchange if the item is unused, undamaged, and in resalable condition.

Customers are responsible for shipping costs related to size exchanges unless the exchange is due to our error.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@explore-land.com.

Please include your order number and clear photos of the issue. We will review the case and offer a replacement, exchange, or refund when appropriate.

Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items.
• Items that are dirty, stained, altered, or washed.
• Items missing original packaging or accessories.
• Final sale items, if marked as final sale.
• Custom-made or personalized items, unless defective or incorrect.

Questions

If you have any questions about returns or exchanges, please contact us:

Email: support@explore-land.com
Customer Service Hours: Monday–Friday, 9:00am–5:00pm EST