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Check out our FAQs. Still have questions? Email：support@explore-land.com
Shipping & Delivery
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Most orders are processed within 1-2 business days after payment is confirmed. Standard delivery within the United States usually takes 3-7 business days, depending on the destination, carrier service, and seasonal shipping volume.
During holidays, severe weather, or carrier peak periods, delivery may take slightly longer. Once your order ships, you will receive a tracking number by email.
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Orders may ship from our U.S. fulfillment network or partner warehouses, depending on product availability and destination. We choose the most suitable fulfillment location to help deliver your order as quickly and reliably as possible.
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Yes. We offer free shipping on eligible U.S. orders that meet the current free shipping threshold shown at checkout. If your order does not meet the threshold, the shipping cost will be calculated before payment.
Shipping promotions may change from time to time, but the final shipping cost will always be displayed clearly at checkout.
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If your order has not shipped yet, please contact us as soon as possible at support@explore-land.com. We will do our best to update the address before fulfillment.
Once an order has been shipped, we may not be able to change the delivery address. In that case, you may need to contact the carrier directly.
Orders & Payment
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After your order is placed, you will receive an order confirmation email. Once the order ships, you will receive a separate shipping confirmation with tracking details.
You can use the tracking link in the email to monitor delivery progress.
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We accept major payment methods shown at checkout, including credit cards, PayPal, and other available express checkout options. Available payment methods may vary depending on your location and device.
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You may request cancellation before the order has been processed or shipped. Please contact support@explore-land.com as soon as possible with your order number.
If the order has already shipped, it cannot be cancelled, but you may request a return after receiving the item if it meets our return conditions.
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Payments may be declined due to incorrect billing details, card limits, bank security checks, expired cards, or insufficient funds. Please confirm that your billing address and payment information are correct.
If the issue continues, contact your bank or try another payment method.
Product Sizing & Fit
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Measure the item you want to cover—not an old cover—and compare its dimensions with the size options on this product page. For tires, check the size printed on the sidewall. See our How to Measure Guide for instructions by product type. If you’re unsure which size to choose, please contact our customer support team.
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If your measurements fall between two sizes, we usually recommend choosing the larger size, especially for outdoor furniture and equipment with curved edges, handles, wheels, or irregular shapes.
For tire covers and fitted covers, please follow the specific size guide on the product page.
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A cover should have a secure but not overly tight fit. If the cover is too tight, it may be difficult to install and could place stress on seams or corners. If it is too loose, it may flap in strong wind or collect water in low areas.
For outdoor use, a small amount of extra room is usually helpful for easier installation and airflow.
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Some products are offered in fixed standard sizes, while others may be available in multiple size options. Please check the product page for available sizes, colors, and specifications.
If a custom-size option is not shown, the product is currently sold in standard sizes only.
Materials & Features
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Many of our covers are made with water-resistant or waterproof materials designed to help protect against rain, snow, dust, dirt, and outdoor exposure. The exact level of protection may vary by product, fabric, coating, and construction.
For best performance, make sure the cover is properly fitted and avoid allowing water to pool for long periods.
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Yes, many of our covers are suitable for year-round outdoor protection, including cold weather, snow, wind, and rain. Always make sure the cover is installed securely and remove heavy snow buildup when necessary.
Extreme weather conditions may affect performance, especially if the cover is loose or water is allowed to collect.
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Selected Explore Land covers are designed with UV-resistant materials or coatings to help reduce sun damage and fading. UV resistance helps extend the useful life of the cover, especially for patio, garden, vehicle, and equipment applications.
Long-term exposure to strong sunlight may still cause gradual wear over time.
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Many products include practical securing features such as elastic hems, drawcords, buckles, straps, or reinforced edges. These features help keep the cover in place and improve wind resistance.
Please refer to the individual product page for the exact design and included features.
Care & Maintenance
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Use a soft cloth, mild soap, and clean water to wipe the cover surface. Allow it to air dry completely before folding or storing.
Do not use bleach, harsh chemicals, machine washing, tumble drying, or high-heat cleaning methods unless specifically stated on the product page.
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Choose the correct size, secure it properly, avoid sharp edges, clean it periodically, and prevent water from pooling on top. If possible, use support poles or slightly elevated surfaces to help rainwater run off.
Regular care can significantly improve the appearance and service life of outdoor covers.
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Make sure the cover is clean and fully dry before storage. Fold it loosely and store it in a dry, ventilated place away from sharp objects, direct heat, and chemicals.
Proper storage helps prevent mildew, odor, coating damage, and unnecessary creasing.
Returns & Exchanges
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We accept eligible returns within 30 days of delivery. Returned items must be unused, undamaged, clean, and in resalable condition with original packaging when possible.
Before sending a return, please contact support@explore-land.com for return instructions.
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Return shipping responsibility may depend on the reason for the return. If the return is due to customer preference, incorrect size selection, or ordering the wrong item, the customer may be responsible for return shipping.
If the item arrives damaged, defective, or incorrect, please contact us with photos so we can review the issue.
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Please contact us within a reasonable time after delivery at support@explore-land.com. Include your order number, a description of the issue, and clear photos of the product and packaging.
We will review the case and provide a suitable solution, such as replacement, refund, or further instructions.
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If the item is unused, undamaged, and within the return window, you may request a return or exchange. Please contact us with your order number and the correct size you need.
To avoid sizing issues, we recommend measuring your item carefully before ordering.
Warranty & Support
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Explore Land stands behind the quality of its products. If you experience an issue related to materials or workmanship, please contact us with your order details and photos.
Warranty coverage does not usually include normal wear and tear, improper use, extreme weather damage, accidental damage, or damage caused by incorrect sizing.
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We usually respond within 1-2 business days. Response times may be longer during weekends, holidays, or high-volume periods.
To help us resolve your issue faster, please include all relevant order and product information in your first message.
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You can contact us by
- Email:support@explore-land.com
- Monday-Friday: 9:00 AM - 5:00 PM EST
Please include your order number, product name, photos if relevant, and a clear description of your question or issue